Clear communication. Real patience. Calm under pressure.
Nearly four years of hands-on client education and problem-solving — bringing that same steadiness to your customers and your phones.
The same job, a different room
For nearly four years I helped pet parents work through some of their hardest moments — reactive dogs, overwhelmed first-time owners, conversations that needed patience more than answers. That's not so different from customer support. It's the same job: listen closely, stay calm, and help someone feel better about what happens next.
I taught 15–20 sessions a week, kept roughly fifteen clients coming back by referral, and did it all consultatively — never high-pressure. Years of high-volume service work before that taught me to stay steady when a room gets loud.
“Rachel has a rare kind of patience — she made me feel like my questions mattered, never rushed, always kind.”
Steady when it counts
A customer came in with two large, high-energy dogs — one showing reactive behavior — and asked me to watch him while she stepped out to the car with the other.
I stayed hypervigilant: aware of his body language, the store around us, moving slowly so nothing added to his stress. When she came back, relieved, I told her they were fine.
He wasn't a bad dog. She was a good pet parent. Just a hard moment that needed someone steady.
What I bring
The mix behind steady support — how I work with people, what I can do, and the tools I use daily. Tap a category to filter.
Communication
Clear, warm, and unhurried — in person, on the phone, and in writing.
Problem-solving
I find the real issue before I start proposing a fix.
Patience
Room for people to feel heard, even when a moment is tense.
Adaptability
Comfortable when the plan changes halfway through a shift.
Client education
Taught 15–20 hands-on sessions a week to 500+ pet parents.
Scheduling & records
Accurate bookings, notes, and client history kept tidy.
Phone & order handling
High-volume calls and orders kept calm and correct.
Proofreading & content QA
A careful eye for tone, clarity, and the small errors.
iPass
Petco client system — used daily on the floor.
POS
Point-of-sale, transactions, and returns.
Google Workspace
Docs, Sheets, Gmail, and Calendar.
Microsoft Office
Word, Excel, and Outlook.
HubSpot CRM Building
Learning the platform now — certification in progress.
From the notebook
Short essays on support, patience, and the craft of writing clearly — a nod to the proofreading and fiction work behind the resume.
Sample posts — swap in real essays and links any time.
What keeps me steady
The things I care about off the clock — the same patience and attention show up here too.
Reading & fiction
Always mid-novel — and writing a little of my own on the side.
Animals
Dogs especially — reading behavior and building trust never gets old.
Being outdoors
Long walks and quiet time outside to reset after a busy shift.
Cooking
Slow, hands-on cooking — a small ritual I look forward to.
Let's talk.
Open to customer, phone, and remote support roles — reliable, quick to respond, and ready to start.